Error message: Reduced video quality - device not compatible with the required copy protection encryption

We have recently made some changes in DRM (copy protection / digital rights management) that might cause this error message. The in-stream message should disappear after a few seconds. If the picture remains black, check the following steps:

Mobile App:

• Update to the latest Zattoo app version on your iOS / Android device. 
• Do not use the mobile browser for streaming Zattoo on your device. 
• Update the software of your device.
• Reinstall the Zattoo app.

Zattoo on the web on your computer (Mac / Windows):

• Update the software of your device.

• Browser update: Make sure that your browser is up-to-date. This can be checked here.
• Do not use an external Screen via HDMI.
• Clear cookies and cache - click on your browser for an instruction:

  • Firefox

  • Edge

  • Safari

  • Chrome

• Try a different browser if the issue remains. 
• Please note that Linux is not officially supported and therefore we cannot guarantee trouble-free usage.

Smart TV:

• Update the software on your device. 
• Use the Zattoo app installed from app store of your device.
• Do not use any incompatible devices or not supported cable connection. 
• Reinstall the Zattoo app.

If the issue remains, please send us here and send us the following details:

• Device software version
• Browser version + computer model
• Smart TV firmware version + smart TV model
• Zattoo app version + mobile device model
• Your Zattoo email address