Service Region / country of use

You can register a Zattoo account in Germany or Switzerland to use our service. The service region and therefore also your country of use will be assigned accordingly.*

Please note the following information regarding the country of use / service region:

Zattoo FREE:

Your account will be assigned to the country where you registered your account.

With a German Zattoo FREE account, you get access to the German Zattoo TV offer.

With a Swiss Zattoo FREE account, you get access to the Swiss TV offer.

Outside your country / service region, you will not have access to the Zattoo FREE service. 

Incorrect assignment of service region:

If your account has been assigned to the wrong country or you have moved to either Germany or Switzerland, please contact our support directly via our contact form or sign up a new account.

Please note that you have to use a different email address for registration. If you want to use the same email address, you must first delete your existing account. You can then register a new account using the same email address. Find more information about account deletion here.

Our support will be happy to help you with any questions that might arise. Please feel free to contact us anytime. 

Zattoo PREMIUM / ULTIMATE / additional channel packages:

For the use of our paid subscriptions, your primary residence determines the assignment of the service region of your account. This means: Your Zattoo account must be assigned to the country of your main residence. A free choice is not possible.

With a PREMIUM / ULTIMATE subscription, the usage of Zattoo abroad is temporarily possible if certain conditions are fulfilled. Please find more information here.

Incorrect assignment of service region:

If your account / subscription has been assigned to an incorrect country, please contact our customer support: Contact

Make sure to submit your registered email address and the country of your permanent residence in order to ensure quick support from our side.

* Registration outside these two countries is possible. However, your account will be assigned to the country in which you created the account. Example: You are in Austria and create your Zattoo account there. The user account is now assigned to Austria and therefore our service is not available (as we do not offer our service in Austria). If you are temporarily abroad and your main residence is either in Germany or Switzerland, please contact our support using the contact form mentioned above.