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My paid subscription is not active

If the amount was debited from your account but the Premium channels are still not active please follow these steps:

1. Logout from your Zattoo account and login again

2. Ensure that you are logging in with the same email address which you used while making a payment (this is very important, especially when you have more than one account registered on Zattoo) 

If you still do not have access to your subscription, please write our support and provide us the follwing data:

- Credit card number in the following format: 550018xxxxxx6410

- Card type. in ex. Visa, Mastercard

- Settling date / -time, in ex. 20.12.15 18:59

We will look into this transaction in our system and can then activate the purchase manually. 

 

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