If you are logged in and get no access to your subscription, please check the email address that you use to log in and make sure you’re logged into the correct account. If you still cannot access your subscription, please contact our support directly.
First, check the payee according to your bank statement. If the payment was processed by Zattoo or Google Play, we can use your payment information to track the payment and the associated account. In all other cases, please contact the payee (e. g. Apple, Amazon, Salt, Sky, GMX, WEB.de) for further assistance, as we do not have any access to external transactions. For further information, scroll down.
If the payment was processed by Zattoo or Google Play, please send us the following information for verification by using our contact form:
Payment by credit card:
- Credit card number in the following format: 123456xxxxxx1234
- Credit card type: Visa or MasterCard
- Date and time of the transaction: e.g. 20.01.22 18:45
Payment by PayPal:
- Zattoo email address
- Transactional code
Payment by Klarna (Debit or Sofort):
- Shop reference (18-digit number)
Payment by PostFinance:
- PostFinance card number: ****1234
If the payment was processed by one of our partners, please send us the following information by using our contact form:
Google Play subscription:
- Google Play order number
- Google email address
The purchase of Zattoo Premium and Ultimate via the Zattoo App on your iPad/iPhone is an in-app purchase and is processed via the iTunes App Store. Payment is made through the payment method stored in your Apple-ID and completely managed by Apple. Contact Apple Support directly with any contract- or payment-related questions you may have.
Subscription through WEB.de/GMX:
Please note that contracts concluded via GMX/WEB.de are managed directly by GMX/WEB.de. If your subscription has not been activated and you need help, please contact GMX/WEB.de Support directly:
- WEB.de: firstname.lastname@example.org
- GMX: email@example.com
Subscription through Amazon:
The purchase of Zattoo subscriptions in the Zattoo App on your Fire TV is an in-app purchase and is processed by Amazon. Payment is made through the payment method stored in your Amazon account and therefore completely managed by Amazon. Click here to log into your Amazon account to manage your Zattoo subscription. If you have any contract- or payment related questions, click here to get in touch with Amazon support.
Subscription through Salt:
Please log in to your Salt account here.
- Tap options for Zattoo Premium.
- Tap Change and follow the configuration.
Contact Salt Support for further help.
Sky subscription (Switzerland only):
Contact Sky Support for further help: firstname.lastname@example.org
Not sure where you booked your subscription? Then please contact us via our contact form and send us your Zattoo registered email address.
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