If you are logged in and get no access to your subscription, please check the email address that you use to log in and make sure you’re logged in with the correct account that you used to purchase the subscription originally.
If you still do not have access to your subscription, we can use your payment information to track the payment and the associated account. However, this is only possible if the subscription was booked directly through the Zattoo Shop and the payment was made directly to us. Please note this: If you booked the subscription through one of our partners, you will find more information below.
If you subscribed through the Zattoo Shop, please send us the following information by using our contact form:
Payment by credit card:
- Credit card number in the following format 550018xxxxxx6410
- Credit card type e.g. MasterCard
- Date and time of the transaction e.g. 20.01.15 18:45
Payment by PayPal:
- PayPal email address
- Transactional code
Payment by Sofortüberweisung:
- Shop reference (18-digit number)
Payment by PostFinance:
- PostFinance card number
If you subscribed through one of our partners, please send us the following information by using our contact form:
Subscription on Google Play Store:
- Google Play order number
- Google email address
Please contact Apple Support directly if your subscription has not been activated. The purchase of Zattoo PREMIUM via the Zattoo App on your iPad/iPhone is an in-app purchase and processed by Apple. Payment is made through the payment method stored in your Apple-ID and therefore completely handled by Apple.
Subscription through WEB.de/GMX:
Please note that contracts concluded via GMX/WEB.de are managed directly by GMX/WEB.de. If your subscription has not been activated and you need help, please contact GMX/WEB.de Support directly:
Subscription through Amazon:
Please note that we do not have access to the external transaction. Please contact Amazon Support directly for all payment and contract related inquiries.
Subscription through Salt:
Please log in to your Salt account here.
- Tap options for Zattoo PREMIUM.
- Tap Change and follow the configuration.
Please contact Salt Support if you need further assistance.
Not sure where you booked your subscription? Then please contact us via our contact form and send us your Zattoo registered email address.