Troubleshooting

In order to fix an issue in your Zattoo app on Xbox One, please go through the following steps in order to get troubleshooting help:

1. Available system updates:

• Press the Xbox button  to open the guide.
• Select Settings > All settings.
• Select System > Updates.
• Select Console update available.

2. Check your internet connection in your network settings.

3. Reinstall the Zattoo application

• Delete the app
• Reinstall the app
• Restart your device

4. Use LAN connection instead of Wi-Fi

The application will not work properly if the Internet connection is not constantly stable. For stable transmission, especially on the big screen such as Smart TV, Nvidia Shield, Apple TV or Amazon Fire TV, we recommend a LAN connection (cable connection). WLAN can be affected by many factors that are not obvious at first sight and are much more prone to errors than a wired connection.

5. reset your console to factory defaults

For troubleshooting purposes, it may be necessary toto completely erase and restore your Xbox One:

• Press the Xbox button to open the guide.
• Select Settings.
• Select All Settings.
• Select System.
• Select Console info & updates.
• Select Reset console.

If you still encounter issues, please contact our customer support using this contact form and provide us with the following information:

• version of the Zattoo application
• operating system version
• Zattoo email address
• a detailed error description