Depending on where you bought your subscription, the following instructions will help you to deactivate the automatic renewal and thus cancel your subscription. Your subscription will remain active until the end of the paid term. You will still have access to your subscription for the remainder of time you have already paid for. Your subscription will stop at the end of the current billing cycle. It will not be renewed.
Subscription through the Zattoo Shop:
You can cancel your subscription up to 48 hours as follows:
- Log into your Zattoo account on the web: Login
- Click Settings.
- Click Manage my account.
- Go to Subscriptions and select the subscription that you want to cancel.
- Click Cancel Subscription and confirm by Cancel Subscription.
If you have purchased your Zattoo subscriptions from Apple App Store on your iPhone or iPad, please find an instruction on how to cancel here.
Your subscription can be cancelled only in the settings app on your iPhone or iPad:
- Open the Settings App
- Tap your name.
- Tap Subscriptions.
- Tap the Zattoo subscription
- Tap Cancel subscription to cancel the subscription. Your subscription remains active until the end of the paid term and will not be renewed.
Please note that we do not have any access to the external transaction of Apple. If you have any contract- or payment related questions, please contact Apple Support for help.
Google Play subscriptions:
If you subscribed through the Google Play Store, please proceed as follows: Instruction
In your Zattoo app:
- Go to My Account.
- Select your subscription.
- Tap Change.
- You will be automatically redirected to your Google Play account.
- Cancel and confirm your cancellation.
Cancel your subscription on Google Play:
- On your Android phone or tablet, open the Google Play Store.
- Tap Menu Icon > Subscriptions.
- Tap Zattoo TV.
- Tap Cancel subscription.
- Follow the instructions.
In case you need help, please contact us and send us your Google Play order number and your registered email address.
Amazon Appstore subscriptions:
If you purchased your Zattoo subscription on your Fire TV, you can only cancel it directly in your Amazon account. Amazon Appstore subscriptions must be cancelled directly with Amazon. For further instructions, please click here. Please note that we do not have any access to the external transaction of Amazon. Please contact Amazon Support directly for all payment and contract related inquiries.
GMX /WEB.de subscriptions:
Please note that contracts concluded via GMX / WEB.de must be cancelled directly with GMX / WEB.de. Further information can be found in the confirmation email you received from GMX / WEB.de after registering for the Zattoo option. For further questions, please contact GMX / WEB.de Support directly:
Premium via Salt can only be cancelled directly at Salt. Log into your Salt account here: Login
Please contact Salt Support if you need assistance: Salt Contact
Not sure where you booked your subscription? In this case, please contact us via our contact form and send us your Zattoo registered email address.
We would really like it to see you back at Zattoo. Our free service Zattoo FREE will remain active after your subscription has expired. You can use the same login data to access.
Sky (available only for Swiss users):
Please note that contracts concluded via Sky must be cancelled directly with Sky. Please contact Sky support at firstname.lastname@example.org if you need assistance.
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