Troubleshooting steps

In order to fix an issue in the Zattoo app on your Android smartphone/tablet, please go through the following steps in order to get troubleshooting help. Try the next solution, if the issue remains (the steps might vary slightly by device).

The latest Zattoo version requires Android 7 and higher. Older versions are no longer supported and issues cannot be fixed. 

1. Close and restart app.

2. Clear app cache and data to end all processes related to the app:

• Head to the Settings.
• Tap Apps.
• Tap Zattoo TV.
• Tap Force Stop.
• Tap Storage > Clear data/cache.
• Tap Cache > Clear cache

3. Reinstall the Zattoo app:

• Uninstall the App: Settings > Apps > Zattoo TV > Uninstall
• Restart your device.
• Download App: Play Store > Zattoo TV.

4. Check your internet connection. For more information click here.

5. Set Bitrate to low:

• Go to Settings in your Zattoo App.
• Default bitrate settings for mobile/WiFi > low
• Close app completely (not just push it into the background) and start it again.

6. Update software on your device, if available.

7. Make sure you use no proxy or VPN on your device. If Zattoo cannot identify your IP-address, the service will be blocked.

8. Deactivate adblocker on your device.

If you still need help as the issue is not being fixed, please contact our support here and send us the following information:

• Zattoo app version
• Android version
• Device
• Zattoo email address
• Detailed error description with steps to reproduce the error