If access to the Zattoo service is blocked although you are currently in one of the supported countries (Switzerland, Germany, Austria) or as a German Premium / Ultimate user in another EU country or as a Swiss Premium / Ultimate user abroad with no access to your recordings, please follow these steps:
- Please make sure that no VPN or Proxy clients are in use. Else, you will get an unrecognizable IP address and Zattoo will not be able to recognize your location and the service will therefore be blocked.
- Check your IP address here. If it is not assigned to the country of your current location, restart your router.
If the issue is not fixed and further help is required, please contact us using this contact form. Please send us the following details:
- Your Zattoo email address
- Your IP address
- Your postal code
- Your current location
- Error code