For some time now we are experiencing increased issues with our Smart TV App (especially with Samsung devices). The App does not start anymore and for some users in Switzerland, the recordings cannot be played anymore. Additionally, a lot of the functionalities can only be used in a limited way.
We are aware of these issues but we cannot always reproduce these on our side. We have a conflict between the old app and the new software on the newer devices. The old app simply is no longer compatible. We have already created a new app which we hope to release in February/March. At the moment these issues increase with every Samsung update (even smaller ones in the background) and thus it may appear, as if these issues occur randomly on your side.
At the moment all we can ask is for a bit more patience, until the app is released. If you have a HiQ subscription, please send us a mail (firstname.lastname@example.org) and we can add a compensation to your account or if requested, we can of course cancel and refund a subscription.
We apologize for the inconvenience caused.