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Troubleshooting

If you are experiencing any issues with your Zattoo app on your Apple TV4, please follow the steps below:

1. Delete the Zattoo app and reinstall it on your device:

  • Go to the App Store.
  • Search for Zattoo and select the app.
  • Deinstall the app and reinstall it.
  • Restart your Apple TV and restart the app.
  • You can find further information here

2. Update the Software on your Apple TV:

  • Navigate to Settings > System > Software Updates > Update SoftwareIf an update is availabe, please install it. You can find further information here.

3. Reset the Apple TV to default settings:

  • Navigate to Settings > System > Reset

4. Check your WLAN-connection.

The app will only work without any problems, if your internet connection is constantly stable. We suggest a LAN-connection (cable connection) in order to insure a stable broadcast especially onto big screens such as Smart TV, Nvidia Shield, Apple TV or Amazon Fire TV. WLAN (wireless connection) can be affected by a variety, sometimes not clearly visible faktors and is more susceptable to errors than a cable connection(for details see below).

Please note: users who don't have available cables in their apartment, have the possibility to use a LAN connection through the electricty plug (for example: Powerline Adapter from Devolo or Fritz). Here you can find a comparison of Powerline adapters.

5. In case that these steps don't solve the issue, please contact us via our contact sheet

 

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