App download not possible

The Zattoo App is available for download in Germany, Austria and in Switzerland. If you are in one of these countries but the Zattoo app does not show up in your search results, you might need to change some settings:

• Country settings of your App Store/Play Store/Microsoft Store/Amazon account: The content displayed depends on the region. Content may vary by country. Therefore, it is important that your country/region is set to Germany, Austria or Switzerland.
• Payment method: The payment method deposited in your Store must be issued by the country, in which you want to download the app: Germany or Switzerland. 
• Android smartphone/tablet users: Clear the cache & data of the Play Store
• Samsung Smart TV users: Further information can be found here.
• Windows users: Further information can be found here. 

If the issue is not fixed and further help is required, please contact us using this contact form. Please send us the following details:

• Detailed information on device
• Operating system version
• Your Zattoo email address
• Your current location and country setting
• Error message

Zattoo is also available on the web (Chrome, Firefox, Safari, Edge).