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Problems on Samsung Smart TV

If you are experiencing issues with the Zattoo app on your Samsung Smart TV, please follow these steps:

1. Please delete the Zattoo App and reinstall it:

  • Turn on your device and go to the Smart Hub Symbol
  • Go to the Samsung Apps
  • Search for Zattoo and select the App
  • Delete the App and reinstall it by pressing the arrow button above the App-Icon and opening a little menu with the delete-option
  • Restart your device and the App 

2. Update the Firmware on your TV:

Go to "Menu" > "Support" > "Software Updates" > "Enter"
In case you have a device from 2012 and the Software-Update is not available with these instructions, you will need to update your TV manually with a USB-Stick. you can find further instructions here: http://www.samsung.com/de/support/ (enter the name of your TV model). 

3. Reset the Smart Hub:

  • Smart TVs of the E-Series (2012) 
    Open the Smart Hub and press "Tools" on your remote control. Confirm "Settings" and select "Reset". You will be asked for a security-PIN – unless they have changed the PIN is 0000.

  • Smart TVs of the F-, H- and J-Series (2013/2014/2015) 
    Open the Menu on your TV and select "Smart Hub" (Smart Features). Press "Reset". You will be asked for a security-PIN – unless they have changed the PIN is 0000.

  • Smart TVs of the K-Series (2016)
    Open the main menu on your TV by pressing the "Home"-button (little house) and at the very left you can selevt the wheel for the settings. Select the last option "Support" and select "Seld-Diagnosis". Select "Reset" of the Smart Hub. You will be asked for a security-PIN – unless they have changed the PIN is 0000. 
    Open the Smart Hub again and setup the Smart Hubs, that wuill be done in a few steps.

4. Test with a LAN-connection instead of WLAN. 

The App will only work properly if your Internet connection is stable. For a stable connection especially on big screens such as Smart TV, Nvidia Shield, Apple TV or Amazon Fire TV we recommend the use of a LAN-connection (cable). WLAN (wireless connection) can be affected by many factors and is more susceptable to errors than a cable connection.

 

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