In order to fix an issue with the Zattoo app on your iPhone / iPad, please go through the following steps:
- Check if the iOS version on your device is up-to-date: Settings > General > Software Update. Install an update if available.
- Check if there is an update for the Zattoo app available and install it.
- Check if there is an adblocker installed on your device and disable it.
- Deactivate any VPN / proxies.
- Enable cookies in Safari on your iPad / iPhone: Settings > Safari > Block Cookies > Always Allow (If the Zattoo app then works properly again, you can undo this setting).
- Delete the Zattoo app, turn off your iPhone / iPad, restart your device and reinstall the app.
If the problem persists, please contact us via our contact form and send us the following details:
- model of your iPhone/iPad
- iOS version
- Zattoo App version
- your Zattoo email address
- a detailed description of the error