In order to fix an issue with the Zattoo app on your iPhone/iPad, please go through the following steps:
- Check if the iOS version on your device is up-to-date: Settings > General > Software Update. Install an update if available.
- Delete the Zattoo app, turn off your iPhone/iPad, restart your device and reinstall the app.
- Please check if you have an adblocker active on your device. If so, please uninstall it.
- Deactivate any VPN / proxies.
- Please set the cookies in Safari on your iPad/iPhone to "Always Allow": Settings > Safari > Block Cookies > Always Allow (If the app then works properly again, you can undo this setting).
If the problem persists, please contact us via our contact form and send us the following details:
- model of your iPhone/iPad:
- iOS version:
- Zattoo App version:
- your Zattoo email address
- a detailed description of the error