Troubleshooting

On Panasonic TVs from 2017 with VIERA connect, the Zattoo App is available for download within Germany and Switzerland. The model GX700 (2019) is not supported. Find a list of all supported device models here.

To use Zattoo properly on your Panasonic TV, make sure you have the latest app and firmware version installed. In addition, we have a few first aid tips to help you solve minor problems directly. Please go through these steps one by one and try the next one if the issue remains:

1. Firmware update.

• Menu > Setup > Software update
• https://www.youtube.com/watch?v=m2AOIQJSf5M&feature=emb_logo

2. Uninstall / install the app

To delete:

• Press the menu button on the remote control Select Setup.
• Press the right arrow key, then go to IPTV Installation > OK
• Select Zattoo TV Streaming >OK
• Select Uninstall.

To reinstall

• Press the Home button on the remote control, select Zattoo and follow the next steps.

3. Check and optimise your network connection:

For helpful tips, click here.

4. Reset to factory setting.

• Menu > Setup > Factory settings
• https://www.youtube.com/watch?v=tSSe6c-n3zo&feature=emb_logo

More information on how to set up your TV can be found here: https://www.youtube.com/watch?v=TQ5kNNH9p5U&feature=emb_logo

If the problem remains, please contact us here and send us the following information:

• TV model
• Firmware-/software version
• Zattoo app version
• Your Zattoo email address
• Description of the exact steps you carried out when the problem occurred. This helps us to identify the problem and to help you as fast as possible.