LG Smart TV

On LG models from 2016 (webOS 3.x and newer) the supported Zattoo app is available for download within Germany, Switzerland and Austria.

On models older than 2016 (webOS 2.x and older), an old Zattoo app is currently still available, but unfortunately it is no longer updated and supported. 

If you encounter problems using Zattoo on your LG Smart TV, please go through the following troubleshooting steps step by step and perform the next one if the problem persists:

1. Software update:

• Settings > All Settings > General > About this TV > Software Version > Update Software
• In the settings you can also activate the option Automatic Updates

2. Delete the Zattoo app and install it again:

• LG Content Store > Apps > My Apps > Delete > Select the app > Confirm deletion
• LG Content Store > Search > Zattoo > Install App

3. Reset to factory settings

• Settings > Options > Factory Settings

If these steps did not help, please send us a direct message via our contact form. In this case we need the following information from you:

• TV model
• Installed firmware version
• Zattoo App Version
• Your Zattoo email address
• Detailed error description with steps to reproduce the error