App download not possible

The Zattoo App is available for download in Germany, Austria and in Switzerland (on devices with Android 7 and higher). If you are in one of these countries but the Zattoo app is not in your search results for download, check the following:

• Check internet connection.
• Clear the cache & data of the Play Store.
• Restart your device.
• Check your storage space.
• Check & update your Android version.
• Country settings of your Play Store. The country determines what content you see in the store. Content in the Store can vary by country. Therefore, it is important that your country/region is set to Germany or Switzerland.
• Payment method. The payment method deposited in your Store must be issued by the country, in which you want to download the app: Germany or Switzerland. 
• Check parental controls on Google Play.

If the issue is not fixed and further help is required, please contact us using this contact form. Please send us the following details:

• Detailed information on device
• Operating system version
• Your Zattoo email address
• Your current location
• Country setting of your Play Store
• Error message