In order to fix an issue on Xiaomi Mi Box, please go through the following steps in order to get troubleshooting help. Try the next solution, if the issue remains:
1. Reinstall the Zattoo App
- Delete App: Settings > Apps > Zattoo TV > Uninstall
- Restart Xiaomi Mi Box: Settings > About > Restart
- Reinstall the App: Apps > Select Zattoo and download
2. Firmware update:
- Settings > About > System update > Check for update
3. Clear cache and data:
- Settings > Apps > Zattoo TV > Clear cache/Clear data
4. Reset to factory settings:
- Settings > Storage & reset > Factory data reset
If the problem remains, please contact us here and submit the following information:
- Xiaomi Mi Box
- Zattoo App Version
- Android Version
- Your Zattoo email address
- Detailed error description with steps to reproduce the error
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