Troubleshooting

To use Zattoo properly on your NVIDIA SHIELD, make sure you have the latest app and software version installed. In addition, we have a few first aid tips to help you solve minor problems directly. Please go through these steps one by one and try the next one if the issue remains:

1. Delete the Zattoo app and reinstall it:

• Go to Settings.
• Select Apps.
• Select Zattoo TV.
• Select Updates installieren.
• Restart your device: Settings > Restart.

2. Software updates for NVIDIA SHIELD:

All software updates for SHIELD are directly pushed by NVIDIA. If an update is available, a corresponding message will appear in the Android TV recommendation bar. After confirmation, the system automatically downloads and installs the update. This can be checked here: Settings > About > System upgrade.

3. Clear Data/Clear cache:

• Go to Settings.
• Select Apps.
• Select Zattoo TV.
• Select Clear data/Clear cache.

4. Check and optimise your network connection:

For helpful tips, click here.

5. Reset to factory settings::

• Go to Settings.
• Select Storage & Reset.
• Select Factory data reset.

Check the Location in Settings is set to Germany / Switzerland / Austria in case the Zattoo TV app has disappeared from your featured apps in Home screen: 

Settings > Location > Location status > Use Wi-Fi to estimate location.

If the problem remains, please contact us here and send us the following information:

• Android Version
• Shield Android TV SW-Version
• Zattoo App Version
• Your Zattoo email address
• Description of the exact steps you carried out when the problem occurred. This helps us to identify the problem and to help you as fast as possible.