Troubleshooting

In order to fix an issue on NVIDIA SHIELD, please go through the following steps:

1. Delete the Zattoo app and reinstall it:

• Go to Settings.
• Select Apps.
• Select Zattoo TV.
• Select Updates installieren.
• Restart your device: Settings > Restart.

2. Software updates for NVIDIA SHIELD:

All software updates for SHIELD are directly pushed by NVIDIA. If an update is available, a corresponding message will appear in the Android TV recommendation bar. After confirmation, the system automatically downloads and installs the update. This can be checked here: Settings > About > System upgrade.

3. Clear Data/Clear cache löschen/Daten löschen:

• Go to Settings.
• Select Apps.
• Select Zattoo TV.
• Select Clear data/Clear cache.

4. Check your internet connection:

The app will only work properly if your Internet connection is constantly stable. For a stable transmission we recommend a LAN connection (cable connection). WLAN (i.e. a wireless connection) can be affected by many factors that are not apparent at first glance and is much more susceptible to errors than a cable connection.
Note: For users who have not laid any cables directly at home or in the apartment, there is the option of laying LAN via a socket (e.g. Powerline adapter from Devolo or Fritz). Here you can also find a Powerline adapter comparison.

5. Reset to factory settings::

• Go to Settings.
• Select Storage & Reset.
• Select Factory data reset.

Check the Location in Settings is set to Germany/Switzerland in case the Zattoo TV app has disappeared from your featured apps in Home screen: 

Settings > Location > Location status > Use Wi-Fi to estimate location.

If the problem remains, please contact us here and send us the following information:

• Android Version
• Shield Android TV SW-Version
• Zattoo App Version
• Detailed error description
• Your Zattoo email address