Issues on Smart TV with VIDAA

The Zattoo app is available on certain Smart TV devices from Hisense, Loewe and We by Loewe with VIDAA OS 5 in Germany, Austria and Switzerland. A detailed overview of the supported devices can be found below. Please note that VIDAA U6 devices will follow shortly and are not yet supported. If your model is not listed here, it is not yet supported.

For error-free usage of Zattoo including all available features, make sure all software updates are installed. If you have a problem using Zattoo, please go through the following steps one by one and try the next one if the issue remains and in order to get troubleshooting help. 

1. Unplug the TV from the power source. Wait for about 60 seconds. After 60 seconds, plug it back in.

2. Firmware update

Home > Settings > Support > System Update > Check Firmware Upgrade

3. Update Zattoo App

4. Clear Cache

Home > Settings > System > Application Settings > Clear Cache > Clear

5. Delete Cookies

Home > Settings > System > Application Settings > Delete Cookies > Clear

6. Delete and reinstall the app (only possible if not preinstalled)

Home > Apps > Select Zattoo > Deinstall

7. Check and optimise your network connection:

For helpful tips, click here.

8. Reset to factory setting

Home > Settings > Support > Restore to Factory Default

If the problem remains, please contact us here and send us the following information:

• TV model (according to label on the backside of the TV)
• Firmware version
• VIDAA version
• Zattoo app version
• Your Zattoo email address
• Description of the exact steps you carried out when the problem occurred. This helps us to identify the problem and to help you as fast as possible.

If you do not have all these details, you can still contact us, and we will do our very best to assist you.

Supported models to use the Zattoo app: