Error message when redeeming vouchers

If an error message or error code appears when redeeming a Zattoo voucher, it is usually due to one of the following reasons.

In this article, you will find the most common error codes and the corresponding explanation.

Table of contents

1. What you should check first

2. Error code 348

3. Error code 9023

4. Error code 9021

5. Help and support

1. What you should check first

If redemption does not work, please first check:

• whether the voucher is still valid

• whether there is already an active Smart HD, Premium or Ultimate subscription

• whether the voucher is valid for your country of use

2. Error code 348

Error code 348 usually means that your account already has an active subscription.

In this case, voucher redemption is not possible.

3. Error code 9023

Error code 9023 appears if you try to redeem a voucher outside the valid service region or outside the correct country of use.

Please check whether your voucher is valid for your Zattoo country account.

4. Error code 9021

Error code 9021 means that no valid voucher code was recognized.

In this case, please check:

• whether the voucher code was entered correctly

• whether the voucher is still valid

• whether the voucher has already been used

5. Help and support

If redemption is still not possible, please contact us via our contact form.

To help us review your case quickly, please include:

• the email address registered with Zattoo

• your voucher code

• the displayed error code or a description of the error message