Replay is not working

If Replay is not available, this is often because your subscription has expired or you are signed in to a different Zattoo account without an active subscription.

Check your account and subscription first:

1. Open Menu > Settings in the Zattoo app and check which email address you are signed in with.
2. Make sure you are using the account through which your Zattoo subscription was purchased.
3. On the Zattoo website, go to Settings > Manage my account > Subscriptions and check whether your subscription is still active.

If your subscription has expired or you are signed in with a Zattoo Free account, Replay is not available.

Please note: Replay availability also depends on your country, subscription, channel and programme. For individual channels or content, Replay may therefore not be available even with an active subscription.