View, change or disable your PIN

A PIN is required for all content marked 16+.

The PIN is enabled by default in your Zattoo account. You can view it, change it or disable it at any time on the web.

Important:

PIN management is only available on the Zattoo website. The account settings cannot be accessed or changed in the mobile apps or TV apps.

Table of contents

1. Manage your PIN

2. Forgot password

3. Error message when managing your PIN

4. Account created with Google, Facebook or Amazon

5. Account created with Apple

6. Help and support

1. Manage your PIN

Here is how to view, change or disable your PIN:

1. Log in to your Zattoo account on the web:
   Login

2. Go to Settings.

3. Click Manage my account.

4. Go to My account.

5. Click Manage PIN.

6. Enter your current account password and click Continue.

Your current PIN will be displayed in the next window.

Change your PIN

If you want to change your PIN, simply enter your new PIN there.

Disable your PIN

If you want to disable the PIN permanently, switch the PIN status toggle to Off.

2. Forgot password

If you have forgotten your Zattoo account password, please go to “Forgot password”.

Forgot password

First create a new password, then follow the steps described above to manage your PIN.

3. Error message when managing your PIN

If you receive an error message when opening or changing your PIN, please first check:

• whether you entered the correct Zattoo account password

• whether your account was created with Google, Facebook or Amazon and you first need to set a password

If PIN management still does not work, please contact us via our contact form.

4. Account created with Google, Facebook or Amazon

If you created your account with Google, Facebook or Amazon and have not yet set your own password, you must first create one.

Go to:

Forgot password

First create a new password and then follow the steps above to manage your PIN.

5. Account created with Apple

If you created your account with Apple and chose to hide your email address, please send us the following via our contact form:

• the randomly generated email address that you can find in the Zattoo app under Settings

• the email address that should be stored in your Zattoo account instead

6. Help and support

If you have any further questions or need support, please contact us via our contact form.