Upgrade your subscription (change to a higher plan)

In this article, you’ll learn how to upgrade your current Zattoo subscription to a higher plan (e.g. Ultimate).

Please note:

• The upgrade must be completed on the same account your current subscription is linked to.

• You must upgrade through the same provider you originally used (e.g. Zattoo website, Apple, Google Play).

Table of contents

1. Important information about upgrades

2. Upgrade if you subscribed directly via Zattoo

3. Upgrade via Apple

4. Upgrade via Google Play

5. Upgrade via Amazon

6. Subscriptions managed by other providers

1. Important information about upgrades

Once your upgrade is completed successfully:

• your previous subscription will automatically end

• your account will immediately switch to the new plan

Exception: Amazon subscriptions
For Amazon, cancellation is required before upgrading (see section 5).

2. Upgrade if you subscribed directly via Zattoo

If you purchased your subscription directly via Zattoo:

1. Go to www.zattoo.com/login

2. Log into your account

3. Click on Upgrade

4. Select your desired plan (e.g. Ultimate)

5. Click Continue

6. Choose your payment method

7. Confirm 

Your new plan will be available immediately, and your previous subscription will automatically end.

3. Upgrade via Apple

If you subscribed via Apple:

1. Open the Zattoo app on your iPhone or iPad

2. Log in

3. Open the menu

4. Tap Upgrade

5. Select your desired plan

6. Confirm the purchase via the App Store

Your account will switch to the new plan immediately after confirmation.

Note:
Ultimate is only available as a monthly subscription via the Apple App Store.

If you would like to subscribe to an annual plan, you can purchase Ultimate directly through your Zattoo account on the website. To do so, you must first cancel your current Apple subscription and wait until the end of the current billing period. You can then subscribe via www.zattoo.com.

4. Upgrade via Google Play

If you subscribed via Google Play:

1. Open the Zattoo app

2. Log in

3. Open the menu

4. Select Upgrade

5. Choose your desired plan

6. Confirm the purchase via your Google account

Your new subscription will be activated immediately.

Note:
Ultimate is only available as a monthly subscription via Google Play.

If you would like to subscribe to an annual plan, you can purchase Ultimate directly through your Zattoo account on the website. To do so, you must first cancel your current Google Play subscription and wait until the end of the current billing period. You can then subscribe via www.zattoo.com.

5. Upgrade via Amazon

For Amazon subscriptions, the process differs.

An automatic upgrade is not possible.

You must:

1. Cancel your current subscription in your Amazon account

2. Wait until the current billing period ends

3. Subscribe again to the desired plan via Amazon

If you do not cancel your current subscription first, both subscriptions will run in parallel.

6. Subscriptions managed by other providers

If your subscription is managed by a TV, internet or mobile provider, upgrading may not be possible.

Please contact:

• the respective provider

• or our support team via the contact form