Error message: "An additional device started a stream with your account"

The message “An additional device started a stream with your account” means that you have reached the simultaneous stream limit included in your subscription. You will find more information below.

Table of contents

1. What does this message mean?

2. How many streams are allowed?

3. Additional restrictions for certain channels

4. Add-on channel packages

5. The message appears anyway?

1. What does this message mean?

You can log in with your account on as many devices as you like.

However, you can only stream on as many devices at the same time as your subscription allows.

If another stream is started after your limit has already been reached:

• this message will appear

• the stream that was started first will automatically stop

2. How many streams are allowed?

The number of simultaneous streams depends on your subscription and your country:

Germany

• Free: 1 stream

• Smart HD: 1 stream

• Premium: 2 streams

• Ultimate: 4 streams

Austria

• Premium: 2 streams

• Ultimate: 4 streams

Switzerland

• Free: 1 stream

• Premium: 2 streams

• Ultimate: 4 streams

3. Additional restrictions for certain channels

(Premium & Ultimate Germany / Austria)

Due to licensing reasons, additional limitations apply to some channels.

Premium (Germany)

• DMAX, TLC, Eurosport → maximum 1 stream within this channel group

• ProSiebenSat.1 channels → maximum 1 stream per channel

Ultimate (Germany)

• DMAX, TLC, Eurosport → maximum 1 stream within this channel group

• RTL channels → maximum 2 streams within this channel group

• ProSiebenSat.1 channels →

  • maximum 1 stream per channel

  • maximum 3 streams in total within this group

• MTV, Comedy Central, Nickelodeon → maximum 3 streams within this group

Premium (Austria)

• ProSiebenSat.1 channels → maximum 1 stream per channel

Ultimate (Austria)

• RTL channels → maximum 2 streams within this group

• ProSiebenSat.1 channels →

  • maximum 1 stream per channel

  • maximum 3 streams in total within this group

• MTV, Comedy Central, Nickelodeon → maximum 3 streams within this group

4. Add-on channel packages

There is no separate stream limit for add-on packages.

The number of simultaneous streams always depends on the stream limit of your main subscription (Free, Smart HD, Premium, or Ultimate).

5. The message appears anyway?

If the message appears even though you believe you have not exceeded your stream limit, please contact our support team via the contact form and provide:

• your registered Zattoo email address

• your subscription plan

• the time when the message appeared

• the devices that were in use at that time

This allows us to review your account.