Error message: We seem to have a problem here. The source signal is interrupted.

This article helps with the following message:

“We seem to have a problem here. The source signal is interrupted.”

Table of contents

1. What does this message mean?
2. What causes this issue?
3. What can you do?
4. Contacting support

1. What does this message mean?

This message appears when the channel signal is temporarily interrupted.

It indicates a technical issue in the signal transmission, which can have different causes.

2. What causes this issue?

The cause usually lies either:

• with the broadcaster itself
• in signal processing
• in other external factors

Such signal interruptions are detected automatically. Our technical team checks the cause immediately and works to resolve the issue as quickly as possible.

In many cases, the channel signal can be restored within a short time.

3. What can you do?

In this case, no changes to your device or internet connection are required. As soon as the channel signal is stable again, playback will usually continue as normal.

Please:

• wait a few minutes
• then restart the stream

4. Contacting support

If the message remains visible for a longer period of time, please send us the following information via the contact form:

• affected channel
• time of the issue
• your Zattoo email address
• your country of residence

This information helps us check the issue more quickly.