Error message: You have reached your monthly 10 / 30 hours limitation

The message "Free streaming credit used up" means that the monthly streaming limit for your Zattoo Free account has been reached.

Here you can find out exactly what this means and what you can do about it.

Table of contents

1. What does this message mean?

2. Streaming limit with Zattoo Free

3. The limit only applies to TV devices

4. I have a subscription but still see this message

1. What does this message mean?

With Zattoo Free, you can watch TV on TV devices for a limited number of hours per month.

Once this limit has been reached, the message “You have reached your monthly 10 / 30 hours limitation on TV devices using Zattoo Free” appears and streaming on TV devices is no longer possible for the rest of the month.

The limit resets automatically at the beginning of the next month.

2. Streaming limit with Zattoo Free

The monthly streaming limit depends on the country:

Germany

30 hours per month on TV devices

Switzerland

10 hours per month on TV devices

This limit only applies to Zattoo Free accounts.

With a Zattoo subscription, you can watch TV without any time limitation and on all devices.

You can upgrade your subscription anytime in the Zattoo Shop on our website.

3. The limit only applies to TV devices

The monthly streaming limit only applies when streaming on TV devices (“big screen devices”).

These include:

Smart TVs

• Samsung Smart TV

• LG Smart TV

• Panasonic Smart TV

• Android TV (e.g. Sony, Philips)

• Nokia Smart TV & Streaming Box

• Grundig (Android TV and Fire OS)

• Loewe and WE. by Loewe with Loewe os7

TV sticks and streaming devices

• Amazon Fire TV

• Apple TV HD / 4K

• Google Chromecast (2nd generation or newer)

• Chromecast with Google TV

• Nvidia Shield

• Mi Box

• Sky TV Stick (Switzerland)

Game consoles

• Xbox (One, Series S, Series X)

Important

On mobile devices and in the web browser, Zattoo Free can be used without a streaming time limit.

4. I have a subscription but still see this message

If you have a Zattoo subscription but still see this message, you may be logged in with a Zattoo Free account.

Please check the following:

• Verify which email address you are logged in with.

• Log out of the app or website.

• Log in again using the email address associated with your subscription.

If you still need help, please contact our support team via the contact form and include your registered Zattoo email address.