To use Zattoo reliably on your Android Smart TV, make sure that both the Zattoo app and the TV software are up to date.
Please follow the steps below in the given order. Only proceed to the next step if the issue persists.
Table of contents
1. Important note on device support
Zattoo supports Android TV version 7 and newer. Older Android TV versions are no longer supported. Issues on unsupported devices cannot be resolved.
2. Restart the TV (disconnect from power)
Disconnect the TV from the power supply for at least 60 seconds.
Reconnect the TV and start it again.
If your TV offers a restart option in the settings menu, you can also use that.
3. Fully close and restart the Zattoo app
Fully close the Zattoo app and reopen it.
4. Reinstall the Zattoo app
Uninstall the app: Settings → My apps → Zattoo → Uninstall.
Restart the TV.
Reinstall the app: Apps → Download more apps → Select Zattoo TV Streaming → Install.
5. Update Android TV software
Menu paths may vary depending on the TV manufacturer.
Open the TV Settings.
Select Software update or System update.
Install available updates and restart the TV afterwards.
6. Clear app cache and app data
Open Settings → Apps.
Select Zattoo TV.
Choose Clear cache.
Then select Clear data.
Restart the TV and sign in to Zattoo again.
7. Check storage space and system time
Low storage space or incorrect system time can affect apps and streaming.
Check that sufficient free storage space is available.
Remove unused apps if necessary.
Make sure date and time are set automatically.
8. Check your network connection
Restart your router.
Disconnect and reconnect the network connection on the TV.
If possible, test a different network (for example, a mobile hotspot).
Check whether other devices on the same network can stream without issues.
Please note:
Public or hotel Wi-Fi networks may restrict or block streaming.
For maximum stability, a wired Ethernet (LAN) connection is recommended if supported by your TV.
Further tips can be found in our Improve streaming quality article.
9. Disable VPN, proxy or DNS filters
Zattoo may be blocked if the connection uses services that mask or redirect the IP address.
Disable any active VPN or proxy connections.
Check whether a DNS filter (for example, ad blockers, Pi-hole or parental controls) is active on the network and disable it temporarily.
Restart both the router and the TV and test Zattoo again.
10. Change DNS settings
If connection issues persist, you can test a different DNS server. Menu names may vary by manufacturer.
Open Settings.
Select Network or Internet.
Open IP settings.
Set DNS to Manual.
Enter 8.8.8.8 as the DNS server.
Restart the TV and test Zattoo again.
11. Reset Android TV to factory settings
If none of the previous steps resolve the issue, you can reset the TV. The device will need to be set up again afterwards.
Open the TV Settings.
Select Reset or Factory reset.
Refer to the manufacturer’s instructions if needed, as menu paths may differ.
12. Contacting support
If the issue persists, please contact our support team via the contact form and provide the following information:
Your Zattoo email address.
TV model (manufacturer and exact model name).
Installed software version (Android TV / TV firmware).
Installed Zattoo app version.
A brief description of the steps you performed before the issue occurred.
This information helps us analyse the issue more effectively.
Comments
0 comments
Article is closed for comments.