Use Zattoo on multiple devices with one account

You can log in to your Zattoo account on as many compatible devices as you like – for example on your smartphone, tablet, Smart TV or in a web browser.

You only need one Zattoo account.

The number of simultaneous streams depends on your subscription.

Table of contents

1. I want to use Zattoo on another device

2. I cannot see my subscription on the new device

3. How many streams are allowed at the same time?

4. What counts as a simultaneous stream?

5. Are there restrictions for certain channels?

6. Frequently asked question about the error message

1. I want to use Zattoo on another device

To use Zattoo on an additional device:

1. Open the Zattoo app or website.

2. Select Login.

3. Sign in using the same email address and password you already use.

After logging in successfully, you will automatically have access to your active Zattoo subscription.

Important:

It does not matter how many devices you are logged in on. What matters is how many streams are running at the same time.

2. I cannot see my subscription on the new device

If you are logged in but your subscription is not displayed, this is usually caused by logging in with a different email address.

Please check that you are using the correct account.

Detailed troubleshooting steps can be found here:

Subscription not displayed

Important:

A subscription is always linked to the Zattoo account it was purchased with – not to a specific device.

If you no longer remember your password, please use the Forgot password function.

3. How many streams are allowed at the same time?

The number of simultaneous streams depends on your subscription and your country.

Germany

• Free: 1 stream

• Smart HD: 1 stream

• Premium: 2 streams

• Ultimate: 4 streams

Austria

• Premium: 2 streams

• Ultimate: 4 streams

Switzerland

• Free: 1 stream

• Premium: 2 streams

• Ultimate: 4 streams

Note: Add-on channel packages

There is no separate stream limit for add-on packages.

The number of simultaneous streams always depends on the stream limit of your main subscription (Free, Smart HD, Premium, or Ultimate).

4. What counts as a simultaneous stream?

A stream counts as soon as a channel is actively playing on a device.

Important:

• The number of logged-in devices is unlimited.

• Only the number of streams running at the same time counts toward your limit.

If an additional stream is started after your limit has been reached:

• an error message will appear.

• the first started stream will automatically stop.

5. Are there restrictions for certain channels?

Yes. Due to licensing agreements, additional limits apply to certain channels when streaming simultaneously.

Detailed information about causes and background can be found here:

Error message: “An additional device started a stream with your account”

6. Frequently asked question about the error message

I did not exceed my stream limit — why do I still see the message “Number of simultaneous streams exceeded”?

Detailed information about causes and background can be found here:

Error message: “An additional device started a stream with your account”

If you have further questions about using Zattoo on multiple devices, please contact our support team via the contact form.